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Terms of Service

Effective Date: 2026-09-01

Introduction

Welcome to TongId (the "Platform"). The Platform provides hosted identity authentication, product and order management, entitlement activation, and open API/SDK services to integrated applications ("App Providers") and their end users (collectively, the "Services").

Please read these Terms carefully and make sure you fully understand them, in particular the provisions that materially affect your rights and obligations, which are highlighted in bold (including, without limitation, the disclaimers, the limitation of liability, and the provisions on dispute resolution and governing law).By clicking to accept, registering, logging in, or actually using the Services, you are deemed to have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please stop using the Services.

1. Definitions

  • Platform / We: TongId and its operating entity.
  • Services: all services provided by the Platform, including hosted login and registration, session management and cross-site handover, product display and order management, payment redirect, entitlement activation, and the open API/SDK.
  • App Provider: an operator that registers on the Platform, creates an application, and provides products or services to end users.
  • End User: an individual who logs in to, purchases, or uses an App Provider's products or services through the Platform.
  • Entitlement: the usage rights configured by an App Provider, granted to an End User based on an order or redemption code, and verified through the Platform's open API/SDK.
  • Payment Processor: a third-party payment service provider that processes payments for the Platform and its users (such as Alipay).

2. Service Description and Scope

The Platform provides the following services to App Providers and End Users, including but not limited to:

  • Hosted identity authentication: unified login and registration, session management, one-time code cross-site handover, third-party login (such as Google SSO), and human verification (Turnstile);
  • Products and orders: product display, order creation, payment redirect, and redemption code activation;
  • Entitlement management: automatic creation, merging, renewal, and expiry of entitlements based on orders or redemption codes;
  • Open API/SDK: enables App Providers to query user identity and valid entitlements for business authorization.

The Platform grants App Providers a limited, non-exclusive, non-transferable license to integrate and use the Services in compliance with these Terms and applicable laws and regulations.

App Providers are solely responsible for their own product content, pricing policies, after-sales service, business functions, and commitments made to End Users. The Platform makes no warranty regarding the availability, quality, or content of App Provider products.

3. Account Registration and Security

  • You confirm that you have the full legal capacity required under applicable law before registering and using the Services. If you are a minor, you should use the Services with the consent and guidance of your guardian.
  • You should provide true, accurate, complete, and lawful information at registration and update it promptly when it changes. You are responsible for any consequences arising from false or incomplete information.
  • You are responsible for safeguarding your account credentials (including passwords and third-party login authorizations) and for all activities that occur under your account. Accounts are for your personal use only and may not be lent, rented, transferred, or otherwise made available to others without the Platform's prior written consent.
  • You should notify the Platform immediately if you become aware of any unauthorized use of your account or any security risk.
  • The Platform may suspend or terminate an account or an app integration if it detects abuse, security risks, or a breach of these Terms. Any consequences arising from such action shall be borne by you.

4. User Conduct

When using the Services, you must comply with applicable laws and regulations and these Terms, and you must not engage in any illegal or improper activity, including but not limited to:

  • committing fraud, money laundering, infringement, defamation, harassment, or other unlawful acts;
  • maliciously or in bulk registering accounts or falsifying identity information;
  • reverse engineering, scraping, or abusing the interfaces or services, or interfering with or disrupting the normal operation of the Services;
  • distributing computer viruses, Trojan horses, or other destructive programs;
  • any other conduct that harms the lawful rights and interests of the Platform, App Providers, or third parties.

If you breach these Terms or applicable laws and cause losses to the Platform, App Providers, or third parties, you shall bear the corresponding compensation liability in accordance with applicable law. The Platform may, depending on the circumstances, take measures such as requiring correction within a specified period, suspending services, or terminating an account or an app integration.

5. Payments, Orders, Refunds and Invoices

  • Product prices, discounts, and amounts payable are based on the information confirmed on the page when you submit an order.
  • Payments are processed by third-party payment processors (such as Alipay). The payment result shall be determined by the payment processor and the order status on the Platform.
  • After successful payment, the Platform will activate or extend the corresponding entitlement for the account in accordance with the product configuration or redemption code rules. The specific scope of the entitlement is determined by the App Provider's configuration.
  • Refunds, invoices, and transaction disputes are handled in accordance with the policies published by the Platform and/or the App Provider. You may submit a request through the contact channels published on the Platform, and we will verify and process it in accordance with the applicable policy.

6. Relationship with Third-Party Apps and Payment Processors

When you log in to or purchase an App Provider's products through the Platform, your relationship with that App Provider is also governed by the App Provider's own terms of service, privacy policy, and business rules. With respect to App Provider product content and after-sales service, the App Provider's rules prevail. With respect to the identity authentication and payment hosting services provided by the Platform, these Terms prevail.

The Platform is not responsible for the availability, reliability, or security of payment processors, App Providers, or other third-party services.

7. Intellectual Property

  • Except for materials provided by you or App Providers, all software, interface designs, trademarks, text, API interface definitions, and related intellectual property rights involved in the Services belong to the Platform or their respective owners.
  • Without the Platform's prior written consent, you may not copy, modify, decompile, reverse engineer, or resell the Services or use them for any other commercial purpose.

8. Disclaimer

  • The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, the Platform makes no warranties of any kind, express or implied, including, without limitation, that the Services will be uninterrupted, error-free, or fit for a particular purpose.
  • To the maximum extent permitted by applicable law, the Platform shall not be liable for any interruption, delay, or unavailability of the Services caused by: network security incidents such as hacker attacks, viruses, or communication line failures; reasons attributable to payment processors, network operators, or other third parties; system maintenance or upgrades; force majeure (such as natural disasters, policy, or regulatory changes); or requirements of laws, regulations, or judicial or administrative authorities.
  • Losses caused by your failure to safeguard your account, by authorizing third parties to use your account, or by improper use shall be borne by you.

9. Limitation of Liability

  • To the maximum extent permitted by applicable law, the Platform shall not be liable for any indirect, incidental, or punitive damages (including, without limitation, loss of profits or loss of data).
  • To the maximum extent permitted by applicable law, the total aggregate liability of the Platform arising out of or in connection with the Services shall not exceed the fees (if any) actually paid by you to the Platform for the disputed order.

10. Service Changes, Interruption and Termination

  • The Platform may adjust, upgrade, or change the content of the Services in accordance with business development and may notify you through announcements on the Platform.
  • If you breach applicable laws or these Terms, engage in fraud or abuse, or endanger Platform security, the Platform may suspend, restrict, or terminate the relevant services.
  • The Platform may suspend or terminate part or all of the Services in accordance with applicable laws and regulatory requirements. After termination, the Platform will handle relevant data in accordance with applicable laws and the Privacy Policy.

11. Personal Information Protection

The Platform values your privacy and personal information protection and will process your personal information in accordance with applicable data protection laws and the TongId Privacy Policy. Please read the Privacy Policy in full before using the Services.

12. Changes to These Terms

The Platform may revise these Terms from time to time. The revised Terms will be published on this page with the updated date. If a revision materially affects your rights and interests, we will provide reasonable notice. Your continued use of the Services after such revision constitutes acceptance of the revised Terms. If you do not agree with the revised Terms, please stop using the Services.

13. Governing Law and Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Platform's operating entity is established.
  • Any dispute arising out of or in connection with these Terms shall first be resolved through friendly negotiation between the parties. If negotiation fails, either party may submit the dispute to the competent courts of the jurisdiction in which the Platform's operating entity is located.

14. Miscellaneous

  • Effectiveness: These Terms take effect when you accept them (by registering, logging in, or starting to use the Services).
  • Notices: The Platform will deliver notices through the contact information you provided or by posting on the Platform.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
  • Assignment: You may not assign your rights or obligations under these Terms without the Platform's prior written consent.
  • Contact: If you have any questions about these Terms, please contact us through the contact channels published on the Platform.